Last updated: September 2026
If a template, tool or asset you bought from our store does not work as described, email us within 7 days of purchase with your order details and a short description of the problem. We will first try to fix it or help you set it up. If we cannot, we will refund the purchase.
Refunds are not available once you have used the product in a live project, or where the issue comes from changes you made, third-party hosting or plugins, or a change of mind after you have downloaded the files.
For custom work, deposits and refunds are agreed in writing before the project starts. Work already delivered is not refundable.
Approved refunds are returned to the original payment method, usually within 7 to 14 working days. Payment provider fees may not be recoverable.
Send refund requests to vr@vibrantrevolve.com.